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FAQs About Your Proxy Account

The following are answers to Frequently Asked Questions about the UConn Proxy Accounts. These contain pertinent information all users will need to know about obtaining, using, and maintaining their Proxy Accounts. These pages will be updated frequently by the Helpdesk as further questions are asked by the community.

Answers

Who is eligible for a Proxy Account?
- All members of the UConn community are eligible for a Proxy Account. This includes all faculty, staff, and students.
How do I obtain a Proxy Account?
- Due to the establishment of the NetID system, all faculty, staff, and students have had Proxy Accounts automatically generated for them. To find the ID and password you may use to access the proxy services, go to the NetID website, Find your NetID, and Set Your Password.
Whats the difference between my Proxy Account and my Net ID?
- There really is no difference. The NetID and password is the ID and password for your Proxy Account. To find this, go to the NetID Website.
What happened to my old Proxy Account before the Net ID was established?
- All of the old Proxy Accounts are no longer active. It is recommended that all users switch to the new NetID and password for proxy. The reason for this is that the old proxy accounts had been set for end-date and they now no longer work.

Do I need to be on campus for my Proxy Account to work?
- No. In fact, proxy accounts are only for off-campus use. The proxy account allows outside ISPs to simulate connected via the UConn domain (137.99). This feature is what allows users to get to UConn secure sites while off campus.

What Internet Service Providers will my Proxy Account work with?
- Proxy services work with all Internet Service Providers. However, it is important to note that the Proxy will not work with ISPs needing a Firewall or another proxy. This is the case with most office/work connections off campus.
Will my Account work with a Proprietary (AOL, Juno, etc...) Browser?
- No. AOL, Juno, and other ISP packages group their product with a proprietary version of Internet Explorer. This browser is not able to authenticate through proxy protocols. If your computer has a version of Internet Explorer of this type, please either download a valid version of Internet Explorer from Microsoft or download Netscape Communicator.
Do I need Netscape for the Proxy to work?
- No. Both Netscape and Internet Explorer work with the Proxy account, as do most unsupported browsers (Opera, Mozilla, Konquerer, etc...). However, due to the proprietary issues explained above, Netscape has been found to be more stable on all computing systems with the Proxy services.
How do I configure the Proxy in IE or Netscape?
- Configuration is actually very simple. Just go to the Proxy Configuration web page and follow the step-by-step instructions for Manual setup. The Helpdesk has included instructions spanning a wide variety of browsers to accomodate all people using the proxy services.
What UConn systems will the Proxy give me access to?
- Having a UConn Proxy account allows all members of the UConn Community to access any UConn related websites from an off-campus site. For example, the proxy account gives access to all of the databases on the UConn Library website and to the file downloads on the FTP server.